Heard from the Families We Work With
Notes from families who have used Pelita's arrangements. Written in their own words, shared with their permission.
Back to HomeIn Their Own Words
"My mother is 79 and I work long hours in PJ. Before Pelita, I was constantly worried about whether she had everything she needed. The errand arrangement has made an enormous difference — I get a message after every outing so I know what happened. Mak also seems more settled, which I did not expect quite so quickly."
"We enrolled my father-in-law in the social programme three months ago. He had become quite withdrawn after my mother-in-law passed. The monthly activity calendar gives him something to look forward to — he mentions the Tuesday group walks every week. The family summary is a thoughtful touch that keeps all of us informed."
"We used Pelita to help coordinate Deepavali at my grandmother's house last October. Getting the helpers organised, the timing right, and my grandmother feeling comfortable was handled really well. The only thing I would mention is that we needed to confirm a few details by phone rather than over WhatsApp, but that is a small thing and we knew it from the outset."
"Abah's mobility has been limited since last year, and managing his grocery runs and the occasional outing was becoming stressful for me. Pelita sorted this out quickly once we agreed on the arrangement. Very clear about scope and pricing, which I appreciated. The same companion takes him out each time and Abah is comfortable with her."
"My aunt is in her early eighties, sharp as anything but quite isolated after moving to a smaller flat. The social programme has been genuinely good for her. She talks about the outings and the people she sees now. I live overseas, so the monthly reports are invaluable — I know what has happened each week without having to chase anyone."
"We had Pelita help with Hari Raya preparations at my parents' house. My mother is 76 and finds big gatherings overwhelming if there is no one to help manage the flow. Pelita's coordinator handled the household helpers and kept the day calm. Ibu said it was the most relaxed Raya in years."
How Things Changed for Three Families
The Tan Family — Errand & Appointment Logistics
Mr. Tan, 81, was managing his own grocery runs but had begun missing appointments due to transport difficulties. His daughter, working in Singapore, was fielding daily calls about logistics without a way to help directly.
A weekly errand plan with transport coordination and a shared calendar. Mr. Tan's daughter received confirmation messages after each outing, and adjustments to the plan were handled by the Pelita coordinator rather than falling to her.
Missed appointments dropped to zero. The daughter's daily logistics calls reduced significantly. Mr. Tan reported feeling less dependent on family for practical tasks, which mattered a great deal to him personally.
"It is the consistency that made the difference. The same face every week. Baba knows what to expect now."
The Krishnan Family — Social Engagement Programme
Mrs. Krishnan, 77, had become increasingly home-bound after a close friend moved away. Her son, working long hours in KL, noticed she had stopped her usual activities — temple visits, the reading group she loved — and seemed less engaged overall.
A monthly social programme that included community outings, a local hobby circle, and two weekly companion visits. The activity calendar was built around Mrs. Krishnan's interests and comfort level, not a fixed template.
Mrs. Krishnan began mentioning specific outings and people by name. Her son described a noticeable change in her energy and mood. The monthly summary gave him a clear picture without requiring multiple conversations to piece together.
"She called me just to tell me about the garden visit. That had not happened in a long time."
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