Privacy Policy

1. Introduction

Pelita ("we", "us", "our") is a home support and companionship coordination service based in Kuala Lumpur, Malaysia. We take the handling of personal information seriously and are committed to using it only in the ways described in this Policy.

This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and what rights you have over it. It applies to information collected through our website at pelitan.blog and through direct contact with our team.

This Policy is written in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). If you have any questions, please contact us at [email protected].

2. Data We Collect

Information You Provide Directly

• Name — when completing our enquiry form or contacting us
• Email address — for correspondence and arrangement confirmations
• Phone number — if provided, for direct communication
• Message content — details you share about your family's situation and needs

Information Collected Automatically

• Basic website usage data (pages visited, device type) via analytics cookies, if you have consented
• IP address and browser information for security and site performance purposes

Legal Basis for Processing

We process personal data on the basis of your consent (when submitting an enquiry form or accepting cookies), for the performance of a service arrangement, and to comply with legal obligations where applicable.

Data Retention

Enquiry and contact data is held for up to 24 months from the date of last contact. Arrangement-related records are held for up to 5 years to support any future family enquiries or disputes. You may request deletion at any time (see Section 7).

3. How We Use Your Information

• To respond to your enquiry and discuss a possible arrangement
• To coordinate the delivery of agreed support arrangements
• To send arrangement confirmations, summaries, and updates relevant to your family
• To improve our service and understand how families use our website
• To comply with applicable Malaysian law

We do not sell personal data to third parties. We do not use personal data for automated decision-making or profiling.

Marketing Communications

We may send occasional updates about Pelita's arrangements to families who have been in contact with us, where we have a reasonable expectation of interest. You may opt out at any time by contacting [email protected] or replying "unsubscribe" to any email.

4. Sharing Information

Personal data is shared only within the Pelita team and only to the extent necessary to coordinate your arrangement. We do not share data with external parties except in the following limited circumstances:

• Analytics providers (e.g. Google Analytics) — aggregated, anonymised usage data only, if analytics cookies are accepted
• Legal authorities — where required by Malaysian law or court order

All team members handling personal data are aware of the obligations under this Policy and the PDPA.

5. Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure. These include access controls on our internal records, secure communication channels for correspondence, and limiting access to personal data to team members who need it for their role.

In the event of a data breach that is likely to result in a risk to the rights and freedoms of individuals, we will take appropriate steps to notify affected parties and, where required, the relevant authority.

6. Cookies

Our website uses cookies for essential functionality and, with your consent, for analytics purposes. For full details of the cookies we use, their purpose, and how to manage them, please refer to our Cookie Policy.

7. Your Rights

Under the PDPA and general data protection principles, you have the following rights regarding your personal data:

• Right of access — to request a copy of personal data we hold about you
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion of your personal data (subject to legal retention requirements)
• Right to restrict processing — to request that we limit how we use your data
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
• Right to lodge a complaint — with Malaysia's Department of Personal Data Protection (www.pdp.gov.my)

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

8. Third-Party Links

Our website may contain links to external websites. Pelita is not responsible for the privacy practices of those sites. We encourage you to review the privacy notices of any site you visit.

9. Children's Privacy

Our services are directed at adults who are making arrangements on behalf of older family members. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently received data from a minor, please contact us and we will remove it promptly.

10. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our website following an update constitutes acceptance of the revised Policy.

11. Contact

If you have any questions about this Policy or how we handle personal data, please contact: